Hume Community Housing (HCH) is a community housing provider in Sydney, NSW that manages a growing property portfolio of over 1,300 properties across the Inner-West and Western suburbs of Sydney. HCH is a Tier 1 Registered Provider under the National Regulatory System, with a mission to create vibrant, sustainable and cohesive communities through the delivery of outstanding homes and equitable services. HCH had a need to better know their property portfolio, in which they recognised there was a limited amount of information available that restricted them to better plan their ongoing works.
HCH engaged SPM Assets in mid-2012 to implement a specialised configuration of the SPM Assets application that would provide a long-term strategic asset management process. Through the implementation process, SPM Assets worked closely with HCH’s Asset Team in order to engrain an asset management approach (aligned with IPWEA/NAMS Practice Note #3, NAMS Property Manual, ISO 55000, and IIMM) but to also develop & implement a 3-yearly Property Assessment Survey (PAS) process. In addition to the implementation of the SPM Assets software application for long-term strategic asset management, SPM Assets worked with HCH to develop & implement a Property Condition Report (PCR) system to manage ingoing & outgoing tenancy inspections. This electronic solution was implemented to eliminate the need of paper inspection forms, to produce accurate condition reports prior to the commencement of a tenancy, and to easily assess the property condition at the end of a tenancy.