Hume Community Housing (HCH) is a community housing provider in Sydney, NSW that manages a growing property portfolio of over 1,300 properties across the Inner-West and Western suburbs of Sydney. HCH is a Tier 1 Registered Provider under the National Regulatory System, with a mission to create vibrant, sustainable and cohesive communities through the delivery of outstanding homes and equitable services.
HCH had a need to better know their property portfolio, in which they recognised there was a limited amount of information available that restricted them to better plan their ongoing works. HCH engaged SPM Assets in mid-2012 to implement a specialised configuration of the SPM Assets application that would provide a long-term strategic asset management process. Through the implementation process, SPM Assets worked closely with HCH’s Asset Team in order to engrain an asset management approach (aligned with IPWEA/NAMS Practice Note #3, NAMS Property Manual, ISO 55000, and IIMM) but to also develop & implement a 3-yearly Property Assessment Survey (PAS) process.
In addition to the implementation of the SPM Assets software application for long-term strategic asset management, SPM Assets worked with HCH to develop & implement a Property Condition Report (PCR) system to manage ingoing & outgoing tenancy inspections. This electronic solution was implemented to eliminate the need of paper inspection forms, to produce accurate condition reports prior to the commencement of a tenancy, and to easily assess the property condition at the end of a tenancy.
Other Asset management case studies
These asset management case studies highlight how we work with our customers to benefit them:
Housing Choices Australia (HCA) is a national, not-for-profit housing provider that currently manage over 3,200 housing properties in both Victoria and Tasmania. HCA engaged SPM Assets in early 2012 to implement a specialised configuration.
Hume Community Housing (HCH) is a community housing provider in Sydney, NSW that manages a growing property portfolio of over 1,300 properties across the Inner-West and Western suburbs of Sydney.
Tāmaki Regeneration, jointly owned by the New Zealand Government and Auckland Council, is leading a first-of-its-kind urban regeneration programme along the Tāmaki Estuary in Auckland.
One of Kāinga Ora’s key roles is ‘being a world-class public housing landlord’ with a focus on customer wellbeing through provision of good quality, warm, dry and healthy homes. To ensure its goals are met, Kāinga Ora needs to conduct regular health and safety inspections of its national property portfolio while minimising the impact of these inspections on customers.
Haumaru Housing’s overarching goal was to have one source of truth for its asset management activities. There was a need to move away from purely reactive maintenance, to refurbishments, and to planning new residential villages. It needed evidence-based projects to bring the villages up to the standard aligned with Haumaru Housing’s goals.