Customers benefit from physical asset management

Aboriginal Hostels Limited (AHL) is committed to providing culturally safe and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities. With a network of 42 hostels across Australia, AHL supports almost 20,000 Aboriginal and Torres Strait Islander people annually, offering not just a bed, but also three meals a day in a culturally safe and welcoming environment.

Haumaru Housing’s overarching goal was to have one source of truth for its asset management activities. There was a need to move away from purely reactive maintenance, to refurbishments, and to planning new residential villages. It needed evidence-based projects to bring the villages up to the standard aligned with Haumaru Housing’s goals.

One of Kāinga Ora’s key roles is ‘being a world-class public housing landlord’ with a focus on customer wellbeing through provision of good quality, warm, dry and healthy homes. To ensure its goals are met, Kāinga Ora needs to conduct regular health and safety inspections of its national property portfolio while minimising the impact of these inspections on customers.

Tāmaki Regeneration, jointly owned by the New Zealand Government and Auckland Council, is leading a first-of-its-kind urban regeneration programme along the Tāmaki Estuary in Auckland.

Hume Community Housing (HCH) is a community housing provider in Sydney, NSW that manages a growing property portfolio of over 1,300 properties across the Inner-West and Western suburbs of Sydney.

Housing Choices Australia (HCA) is a national, not-for-profit housing provider that currently manage over 3,200 housing properties in both Victoria and Tasmania. HCA engaged SPM Assets in early 2012 to implement a specialised configuration.